Remember how my True Beauty Box had a lipstick with a “Tester” sticker on it? Well they did respond to my second email about my concern about it and sent me a replacement lipstick that is brand new as well as some other “goodies” as an apology. I was also told they will talk to shipping about grabbing from the right spot for monthly boxes as none of the products should be or have “Tester” stickers on it.
It was sent in a cute little sachet bag.
The samples inside were a 6in1 Beauty Balm, some anti aging cream, and a hand cream packet.
The full size goodie was a complimentary eyeliner in brown, and my replacement lipstick.
I appreciated the extra goodies and response to my concerns and thought I’d share. 🙂
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Kudos to them for correcting it so quickly!
Have a good weekend!
I agree, their customer service has shown to be exceptional so far!